CX lessons from Japan - #1: Customers are gods
Store attendants welcome the first customers of the day as doors open at the Mitsukoshi department store, operated by Isetan Mitsukoshi...
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Our Insights
How CX can drive Agile development
Customer Experience (CX) used as a tool to ensure Agile development teams are building the right solution for the customer and their needs.
The Donor experience: the journey map for charities
After doing some work for charities over the course of my career, I noticed that although they were very tuned in to their donor base,...
The IMPACT Schema: a customer focused change impact assessment tool
Recently, CXD Labs embarked on a customer journey mapping exercise with a telecommunications company and the outcome of the analysis...
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