Privacy policy.
Last updated: June 2026
1. Who we are
CXD Labs ABN 96 621 343 011 (“we”, “us”, “our”) operates the website cxdlabs.com. This policy explains how we collect, use and protect your personal information.
2. Information we collect
We collect information you provide directly through:
- Contact form – name, work email address, company name, role, the content of your enquiry, and how you heard about us (optional)
- Newsletter subscribe page – first name and email address
- Gated resource downloads – first name, last name, email address, and company name
We also collect limited technical information automatically: your IP address (stored only as a one-way hash – we cannot reverse it to identify you), browser user agent, and referring page URL. We use Vercel Analytics, which does not use cookies and does not track individuals across sites.
3. How we use your information
- To respond to your enquiry within two business days
- To send you The CX Journal (our weekly newsletter), if you opted in – you can unsubscribe at any time via the one-click link in every edition
- To deliver gated resources you have requested
- To prevent spam and abuse of our forms
- To understand how visitors use our website (aggregate analytics only)
4. How we store your information
Contact and subscriber information is stored securely in MongoDB Atlas (cloud-hosted, encrypted at rest and in transit). We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Third-party services
- Vercel – website hosting and analytics (privacy-respecting, no cookies)
- MongoDB Atlas – secure database hosting
- Resend – email delivery, including transactional notifications and newsletter broadcasts. Your name and email address are shared with Resend for the purpose of delivering emails you have opted into. Resend's privacy policy.
6. Your rights
You have the right to access, correct, or delete any personal information we hold about you. To exercise these rights, email us at hello@cxdlabs.com.
7. Cookies
This website does not use cookies for tracking or advertising. Vercel Analytics is cookie-free and privacy-respecting by design.
8. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top will reflect any changes.
9. Contact
If you have questions about this policy, contact us at hello@cxdlabs.com.