Embedded user feedback loops
How often should we get feedback from the user/customer? In too many projects user feedback is something that is "nice to have", or...
Embedded user feedback loops
Seven ways to get non-software teams to adopt agility
Agile or Design Thinking
CX lessons from Japan - #1: Customers are gods
The IMPACT Schema: a customer focused change impact assessment tool
A look at the Customer Journey of a typical American consumer
The Uber Customer Journey