Agile or Design Thinking
I recently had the fortune of completing an engagement delivering current and future state customer journey, and an experience design...
Agile or Design Thinking
Is this the future of CX? Don't run for the hills just yet...
"That's not my job, I'm only here to do ..."
CX lessons from Japan - #1: Customers are gods
How CX can drive Agile development
The IMPACT Schema: a customer focused change impact assessment tool
A look at the Customer Journey of a typical American consumer
The Uber Customer Journey