Insights that move thinking.

Don't automate shit: Not everything should be left to agentic AI

Companies are rushing towards automating their processes using agentic AI, both customer facing as well as internal. Regardless, the move to find efficiencies to justify the cost of tokens is real, however this becomes dangerous when the process being automated is shit (a.k.a. really inefficient and not even that useful) in the first place. This article explores why rushing to automate processes without really understanding its value, simplifying it, or tightening quality controls would result in agentic AI amplifying inefficiencies instead of delivering benefits. We will also provide a checklist you should go through on your processes before automating it and what you can do to make sure you get the most out of your agentic AI.