Evidence,
not promises.
A selection of the research, prioritisation and process work we’ve led for clients across enterprise software, financial services, telecommunications and government.
From Software Provider to Solution Partner: Unlocking customer insights through contextual inquiry
A seven-week contextual inquiry into how accounting firms run their practices for an international tax and accounting software provider, surfacing 111 prioritised pain points and a roadmap to reposition a legacy software suite around the customer.
Simplicity is key: Building simpler ways of working in last-mile delivery
A transformation program that simplified core operational processes, eliminated waste across the value chain, and unlocked multi-million dollar benefits for a national last-mile delivery business.
Uncovering hidden capacity in a FinTech's operation
A data-led discovery engagement that mapped how work flowed through a banking technology services provider, identifying significant capacity, prioritisation, and revenue leakage opportunities across the end-to-end request lifecycle.
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