Is this the future of CX? Don't run for the hills just yet...
I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that...
top of page
Our Insights
How CX can drive Agile development
Customer Experience (CX) used as a tool to ensure Agile development teams are building the right solution for the customer and their needs.
The IMPACT Schema: a customer focused change impact assessment tool
Recently, CXD Labs embarked on a customer journey mapping exercise with a telecommunications company and the outcome of the analysis...
bottom of page