There are plenty of reasons why data is a CX pros best friend, and even more reasons why the data team is one of CX pros best friends in the

I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that technology, in its many forms, has made things easier for us. Even to a point where there is a genuine fear that technology may replace not only the jobs that are process-driven but also the jobs where human interactions may be replaced by algorithm-driven technology. Imagine seeing the robot below coming out to deliver a package to you, he