There are plenty of reasons why data is a CX pros best friend, and even more reasons why the data team is one of CX pros best friends in the

Why don't departments which work directly with customers (i.e. Marketing, Sales, and Operations) typically talk about agility? The question is, what do these departments actually care about? The Problem The problem is when businesses think of these things, they don’t think of agility as the solution. Typically the 'business' will set up an improvement program to address a whole raft of internal and external pain points. The challenge for them is to determine which pain points