Is this the future of CX? Don't run for the hills just yet...
I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that technology, in its many forms, has made things easier for us. Even to a point where there is a genuine fear that technology may replace not only the jobs that are process-driven but also the jobs where human interactions may be replaced by algorithm-driven technology. Imagine seeing the robot below coming out to deliver a package to you, he