What the heck is Experience Design
"Do you also look at other experiences, not just the experience of the customer?" I was asked this whilst interviewing a potential candidate to come on board my company. What struck me was throughout the interview, I mentioned the customer's experience as a pillar, however not once did I mention that in order to deliver a great customer experience, we needed to look at all other experiences to deliver it. Although the question at that interview was a turning point, it has bee