Our Insights

June 19, 2018

There are plenty of reasons why data is a CX pros best friend, and even more reasons why the data team is one of CX pros best friends in the organisation. We came up with 3 reasons why.

October 13, 2017

I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that technology, in its many forms, has made things easier for us. Even to a point where there is a genuine fear that technology may replace not only the jobs that are process-driven but also the jobs where human interaction...

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