Our Insights

October 13, 2017

I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that technology, in its many forms, has made things easier for us. Even to a point where there is a genuine fear that technology may replace not only the jobs that are process-driven but also the jobs where human interaction...

October 9, 2017

Every team I have coached started with the same attitude. Only the testers estimate on testing tasks and do the testing and only developers do coding and so on. In an attempt to be ‘efficient’ we lock ourselves into these expert titles which become straitjackets for creativity. Immense energy is wasted worrying about making mistakes in their area of exper...

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