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Classroom

We are excited to offer training courses on some of our methods so you too can deliver value to your customers via experience design.

Customer Focus Innovation

An introduction on how to create innovative ideas/improvements which are customer focused.

CXD Labs - Customer Value Framework

Description

The purpose of Customer Focus Innovation is to ensure that the ideas/recommendations for development are going to have the largest impact and provide the greatest value to the customer.

 

This 1-day course provides a step by step guide on how to complete the ideate value creation cycle, this includes the following activities:

  • How to run discovery sessions

  • How to conduct effective data gathering

  • How to develop  high-level Customer Journey Map

  • How to conduct a validation workshop

  • How to do pain point and delight point analysis

 

On the day the following are provided:

  • Printed course notes and templates provided

  • Morning tea and lunch is provided

Who is it for

  • Customer Experience (CX) professionals

  • User Experience (UX) professionals

  • Business Analysts

  • Marketing Professionals

  • Customer Service Professionals

  • Innovation Professionals

To discuss the contents of the course or arranging a session for your employees,  contact us at admin@cxdlabs.com

Expression of Interest

Available for us to come to your place of work - conditions apply

 

Cost: AUD$550/person (including GST)

Minimum number of participants: 10 people

Maximum number of participants: 20 people

 

Conditions: Travel cost will be included for training outside of Australia

 

To discuss the contents of the course or arranging a session for your employees,  contact us at admin@cxdlabs.com

Customer Journey Mapping

This is a deep dive on how to develop a comprehensive Customer Journey Map. 

Description

This full day course provides you with Customer Journey Mapping techniques and theory for you to quickly apply and get the benefits of customer journey mapping in your organisation.

On the day the following are provided:

  • Printed course notes and templates provided

  • Morning tea and lunch is provided

  • CXD Labs Customer Journey Map Certification (provided on completion)

Who is it for

  • Customer Experience (CX) professionals

  • User Experience (UX) professionals

  • Business Analysts

  • Marketing Professionals

  • Customer Service Professionals

  • Innovation Professionals

Expression of Interest

Available for us to come to your place of work - conditions apply

 

Cost: AUD$550/person (including GST)

Minimum number of participants: 10 people

Maximum number of participants: 20 people

 

Conditions: Travel cost will be included for training outside of Australia

 

To discuss the contents of the course or arranging a session for your employees,  contact us at admin@cxdlabs.com