We strive for one thing: helping our clients deliver a great experience for their customers
So we are constantly looking for problem solvers who can help our clients create great experiences for their customers. Our clients may range from B2B service design in a Telco, to market research for a government department - we strive for variety to get exposure in different industry verticals.
Our Core Values: Everyone in CXD Labs lives by the following core values which guide all our decisions.
We have five practices: although you may find yourself drawn to one practice, we encourage you to try them all at some stage in your career with us.
All five area types work very closely together to provide the best outcomes for our clients
We help our client understand their end-to-end customer experience and how they can improve that experience through design.
We are high performing teams that work by the 4 values and 12 principles of agile and always keeping the customer experience in mind.
We help our clients design, optimise and organise their business operations (i.e. value enabling activities) to help deliver a better customer experience.
We help our clients manage the change for their employees transitioning to a customer-obsessed culture and ensure that customer experience transformations are successful.
We help our clients use data (e.g. natural language processing, machines learning, customer sentiment analysis) to create better customer experiences.