Careers
We strive for one thing: helping our clients deliver a great experience for their customers
So we are constantly looking for problem solvers who can help our clients create great experiences for their customers. Our clients may range from B2B service design in a Telco, to market research for a government department - we strive for variety to get exposure in different industry verticals.
Our Core Values: Everyone in CXD Labs lives by the following core values which guide all our decisions.
Customer value first
Tell the truth
Leave ego at the door
We are a family
Be good
We have five practices: although you may find yourself drawn to one practice, we encourage you to try them all at some stage in your career with us.
All five area types work very closely together to provide the best outcomes for our clients
Customer Experience
We help our client understand their end-to-end customer experience and how they can improve that experience through design.
Agility
We are high performing teams that work by the 4 values and 12 principles of agile and always keeping the customer experience in mind.
Service Design
We help our clients design, optimise and organise their business operations (i.e. value enabling activities) to help deliver a better customer experience.
Change Management
We help our clients manage the change for their employees transitioning to a customer-obsessed culture and ensure that customer experience transformations are successful.
Research
We help our clients use data (e.g. natural language processing, machines learning, customer sentiment analysis) to create better customer experiences.
Like all families, we like to have fun
We are always looking for good people
Finding good people with the right attitude and mindset is one of our top priorities.
Whether you are just starting out in your career, or an industry veteran, if you like what we do, why not leave your details.